Choose Your Device
Select your device type to view step-by-step installation instructions for your eSIM
Installation Questions?
Quick answers to help you activate your eSIM smoothly.
Install your eSIM anytime before your trip. We recommend installing it while connected to WiFi at home for a smooth setup process.
Yes, you need an internet connection to download and install your eSIM. Use WiFi or your current mobile data before switching to the eSIM.
Absolutely! You can install your eSIM before your trip. Just make sure to activate it only when you arrive at your destination to avoid early data usage.
Yes! Your WhatsApp number stays linked to your original SIM. You can keep using WhatsApp with your regular number while using the eSIM for data.
Once deleted, an eSIM cannot be reinstalled with the same QR code. Keep your eSIM installed and simply turn it on/off as needed.
First, ensure data roaming is enabled and your eSIM is set as the primary data line. Restart your device and check your network settings. Contact support if issues persist.
Activation is usually instant once you arrive at your destination and turn on your eSIM. In rare cases, it may take up to 5 minutes.
Yes! Most of our eSIM plans support hotspot sharing, allowing you to share your data connection with other devices.
Yes! Our eSIMs work on all eSIM-compatible iPhones (XS and newer) and most modern Android devices. Check your device compatibility before purchasing.
eSIMs are tied to your device. If you change phones, you'll need to purchase a new eSIM as they cannot be transferred between devices.